You may have noticed our company motto prominantly displayed on our home page.  "Teaming together to meet our customers commitments!" is our philosophy and our mission.  

5 Star Rating from customer  

Comments from 08/31/2012

Patient AirLift Services-PALS, would like to thank Grand Aire for helping our volunteer pilot Bob DeFilippo with his flight on 8/26/12.

Air Charter: Thoroughness and excellence  

Email Received on 6/22/12

I wanted to take a moment to let you know what a great job your team did on this shipment.  Joel and Todd carried this difficult load through to the end with their usual thoroughness and excellence.

Joel had the plane and driver in position as requested, when my customer's product did not arrive from customs for several hours after promised, Joel and Todd kept us in the loop with driver location, detention, duty hours and updated ETA's.  Todd followed through with details until delivery last night at 10:30pm.  We were never in doubt about what was happening, nor was our customer.

We are both very satisfied with this air charter from Grande Aire.

Grand Aire is providing a service you can be proud of.

'Excellent Communication and Customer Service'  

Email Received on May 4, 2012

Just wanted to thank you for helping us with the charter earlier this week. We were given some bad info from ******, but your professionalism and excellent communication/customer service was very impressive. We hope to do more business in the future. Thanks

Air Charter Customer  

Phone call received: April 24, 2012

Grand Aire did an awesome job with updates for my trip, specifically Grand Aire's coordinators Ryan, Todd and Ben. I never had to guess what was going on - as Grand Aire always let me and my team know. I will call Grand Aire for the next air charter needed!

Air Charter Customer  

Email Received April 12, 2012

Once again, you guys have been great. Both Ken and Ben were fabulous to deal with. You made this very easy for me and made me look quite good to ****** and an upset customer. I am not necessarily a "Pro" when it comes to the cargo situations.

You two took it by the horns, got it done, were not too pushy in pre-booking, and updated perfectly. Your times that you gave us were dead on and even earlier that quoted in regards to arrival at the customer's.

You are now the only Air Charter Company I will ever use.

Air Charter Customer  

Email Received: April 20, 2012

Everything went perfect last night.

Thanks for your help and also to the team from Grand Aire. One of the things I find ultimately leads to success in these cases is the response back regarding meeting milestone targets throughout the trip - and Ben and Todd from Grand Aire were both on top of each targeted event.

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